F1 (BT) – Chapter 23 MCQ’s (Personal effectiveness and communication) – ACCA

This is ACCA F1 (BT/FBT) Business and Technology multiple-choice questions (MCQs).

These multiple-choice questions (MCQs) are designed to help ACCA F1 students to better understand the exam format. We aim to instill in students the habit of practicing online for their CBE exams. By doing so, students can reduce exam stress and prepare more effectively.

Please note:

  • Students should not attempt these MCQs until they have finished the entire chapter.
  • All questions are compulsory, so please do not skip any.

We hope that these MCQs will be a valuable resource for students preparing for the ACCA F1 (BT/FBT) exam.


Course: ACCA
Fundamental Level: Knowledge, FIA
Subject: Business And Technology
Paper: F1 – BT/FBT
Chapter: Personal effectiveness and communication
Chapter Number: 23 of the Practice and Exam Kit; and 25 and 26 of the Study Text
Syllabus Area: E – Personal effectiveness and communication in business
Questions Type: MCQs
Exam Section: Section A

Number of the Questions

There are 19 Questions in this Online F1 MCQ Test that cover Chapter 23, Personal effectiveness and communication of ACCA F1 (BT/FBT) Business and Technology Module.


These MCQs are not time-bound. Take your time and solve them without stress. Pay proper attention and focus. Do not rush or hesitate.


Students will get their F1 CBE MCQs Test results after they finish the entire test. They will also be able to see the correct and incorrect answers, as well as explanations for the incorrect questions.

Types of Questions

MCQs: Choose one from the given options.
Multiple choice: Choose all answers that seem correct or incorrect, as per the requirement of the question. Keep your eye on the wording “(select all those which are correct/ or incorrect)”.
Dropdown: Select from the list provided.
Type numbers: Type your answer in numbers as per the requirement of the question.

1 votes, 5 avg

F1 - Chapter 23 - Part E Test - MCQs and MTQs

1 / 19

Which of the following areas is NOT an advantage of using email as a communication tool?

2 / 19

The following, with one exception, are potential problems for time management. Which is the exception?

3 / 19

Which of the following situations may give rise to a source of positive or constructive conflict?

4 / 19

Jared is the leader of a virtual team which stays in contact via email. Team members send all messages to Jared, who forwards them to the rest of the network.

Which communication pattern is reflected in this situation?

5 / 19

If a supervisor in the Sales department requests the help of the HR Director in a complex disciplinary matter, what direction is the communication flow?

6 / 19

In the context of work planning and personal development planning, a SMART framework is often used as a checklist of the characteristics of effective goals.

What does the 'M' in SMART stand for?

7 / 19

You are a sales representative who routinely visits customers in their homes and places of business to present the latest products and take orders (where inventory is available).

Which of the following technology tools will most directly enhance your effectiveness?

8 / 19

Which of the following communication mechanisms is designed to improve upward communication?

9 / 19

What name is given to the process whereby an individual defines objectives and formulates action plans for learning with a view to improving his or her own effectiveness?

10 / 19

According to Leavitt, which of the following communication patterns is the fastest in terms of problem solving?

11 / 19

Which of the following defines coaching?

12 / 19

All of the following, except one, are measures for encouraging upward communication in an organisation. Which is the exception?

13 / 19

Which of the following statements about non-verbal communication is NOT true?

14 / 19

What is the technical term given to a fault in the communication process where the meaning of the message is lost 'in translation' from intention to language, or from language to understanding?

15 / 19

In the radio signal model, which of the following shows the correct order in which a message is transmitted?

16 / 19

ABC has promised customer DEF that a product will be delivered on a certain date. The product is in fact delivered nearly a month late. As a direct result DEF misses an important deadline and has to pay penalties.

In what way has ABC failed DEF?

17 / 19

Which of the following is NOT an attribute of communication through an informal organisational network or 'grapevine'?

18 / 19

When considering a personal development programme for an employee, what should be the first stage?

19 / 19

Counselling is essentially a/an ......................... role.

Which of the following words correctly completes this statement.

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