When considering a personal development programme for an employee, what should be the first stage?

Jared is the leader of a virtual team which stays in contact via email. Team members send all messages to Jared, who forwards them to the rest of the network.

Which communication pattern is reflected in this situation?

What name is given to the process whereby an individual defines objectives and formulates action plans for learning with a view to improving his or her own effectiveness?

According to Leavitt, which of the following communication patterns is the fastest in terms of problem solving?

Which of the following is NOT an attribute of communication through an informal organisational network or 'grapevine'?

You are a sales representative who routinely visits customers in their homes and places of business to present the latest products and take orders (where inventory is available).

Which of the following technology tools will most directly enhance your effectiveness?

If a supervisor in the Sales department requests the help of the HR Director in a complex disciplinary matter, what direction is the communication flow?

In the radio signal model, which of the following shows the correct order in which a message is transmitted?

ABC has promised customer DEF that a product will be delivered on a certain date. The product is in fact delivered nearly a month late. As a direct result DEF misses an important deadline and has to pay penalties.

In what way has ABC failed DEF?

Which of the following communication mechanisms is designed to improve upward communication?

Which of the following situations may give rise to a source of positive or constructive conflict?

Which of the following statements about non-verbal communication is NOT true?

Which of the following areas is NOT an advantage of using email as a communication tool?

The following, with one exception, are potential problems for time management. Which is the exception?

In the context of work planning and personal development planning, a SMART framework is often used as a checklist of the characteristics of effective goals.

What does the 'M' in SMART stand for?

All of the following, except one, are measures for encouraging upward communication in an organisation. Which is the exception?

Which of the following defines coaching?

What is the technical term given to a fault in the communication process where the meaning of the message is lost 'in translation' from intention to language, or from language to understanding?

Counselling is essentially a/an ......................... role.

Which of the following words correctly completes this statement.