This is ACCA F1 (BT/FBT) Business and Technology multiple-choice questions (MCQs).

These multiple-choice questions (MCQs) are designed to help ACCA F1 students to better understand the exam format. We aim to instill in students the habit of practicing online for their CBE exams. By doing so, students can reduce exam stress and prepare more effectively.

Please note:

Students should not attempt these MCQs until they have finished the entire chapter.
All questions are compulsory, so please do not skip any.

We hope that these MCQs will be a valuable resource for students preparing for the ACCA F1 (BT/FBT) exam.

INFORMATION ABOUT THESE MCQs Test

Course: ACCA
Fundamental Level: Knowledge, FIA
Subject: Business And Technology
Paper: F1 – BT/FBT
Chapter: 23 – 24
Chapter Number: 24 of the Practice and Exam Kit
Syllabus Area: E – Personal effectiveness and communication in business
Questions Type: MCQs and OTQs
Exam Section: Section B

Number of the Questions

There are 19 Questions in this Online F1 MCQ Test that covers the Part E of the Syllabus; Personal effectiveness and communication in business of ACCA F1 (BT/FBT) Business and Technology Module.

Time

These MCQs are not time-bound. Take your time and solve them without stress. Pay proper attention and focus. Do not rush or hesitate.

Result

Students will get their F1 CBE MCQs Test results after they finish the entire test. They will also be able to see the correct and incorrect answers, as well as explanations for the incorrect questions.

Types of Questions

MCQs: Choose one from the given options.
Multiple choice: Choose all answers that seem correct or incorrect, as per the requirement of the question. Keep your eye on the wording “(select all those which are correct/ or incorrect)”.
Dropdown: Select from the list provided.
Type numbers: Type your answer in numbers as per the requirement of the question.

Keywords

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F1 - Chapter 24 - Part E Test - MCQs and MTQs

1 / 19

A five-year cash forecast would be classified as which of the following levels of information?

Strategic

Management

Operational

2 / 19

Trevor, Joss, Michael and Leona are all managers in HGF Co experiencing conflict in their teams.

Scenario

Trevor responds to conflict by encouraging the individuals to bargain and negotiate.

Joss puts emphasis on the task in hand and stresses that the group effort must be superior to individual effort.

Michael likes to use his power as manger to force a settlement on his team. This causes some resentment amongst his team members.

Leona ignores the conflict in the hope that the issue is trivial and the team will then continue to operate as normal.

The following are management responses to conflict:

Denial
Compromise
Dominance
Integration/Collaboration

Requirement: Your are required to Match the management responses above to the managers below.

(i) Trevor
(ii) Joss
(iii) Michael
(iv) Leona

QUESTION

What management response to conflict best describes the Manager Joss?

Integration/Collaboration

Denial

Dominance

Compromise

3 / 19

Is the following statement true or false?

"A meeting without a clear objective will always give value to everyone attending for the time taken."

False

True

4 / 19

Jim has been asked to coach John in certain technically demanding aspects of his accounting role in order to improve John's performance.

Which of the following is NOT part of this role?

Helping John to prepare for his upcoming appraisal

Demonstrating the company's new accounting software

Showing John where to find company information on relevant accounting standards

Inviting John to the annual audit planning meeting

5 / 19

_____________ occurs when an individual thinks that they have been wrongly treated by a colleague or supervisor.

Which of the following correctly fills the blank?

6 / 19

Which of the following statements relates to Information?

Calculations showing whether an investment is profitable

Variance reports for a department manager

The average employee assessment grade for a company

An individual employee's test score

Completed questionnaires for market research

Company website page

7 / 19

Which TWO of the following statements about conflict resolution FALSE?

Compromises result in all parties being satisfied

Win-lose situations can result in damaged relationships within the team

A win-win situation is rare, but is the best solution to conflict resolution

A lose-lose situation is not possible

8 / 19

Which TWO of the following are examples of misunderstanding in the communication process?

An email sent to all employees using IT jargon

The sender of an email has not included details of the location of the meeting

A meeting goes on for too long for participants to pay attention to everything

Slang is used in task instructions

A manager is constantly dealing with queries from subordinates and misses a meeting

9 / 19

Trevor, Joss, Michael and Leona are all managers in HGF Co experiencing conflict in their teams.

Scenario

Trevor responds to conflict by encouraging the individuals to bargain and negotiate.

Joss puts emphasis on the task in hand and stresses that the group effort must be superior to individual effort.

Michael likes to use his power as manger to force a settlement on his team. This causes some resentment amongst his team members.

Leona ignores the conflict in the hope that the issue is trivial and the team will then continue to operate as normal.

The following are management responses to conflict:

Denial
Compromise
Dominance
Integration/Collaboration

Requirement: Your are required to Match the management responses above to the managers below.

(i) Trevor
(ii) Joss
(iii) Michael
(iv) Leona

QUESTION

What management response to conflict best describes the Manager Leona?

Dominance

Denial

Compromise

Integration/Collaboration

10 / 19

Which TWO of the following statements about conflict resolution TRUE?

Win-lose situations can result in damaged relationships within the team

Compromises result in all parties being satisfied

A lose-lose situation is not possible

A win-win situation is rare, but is the best solution to conflict resolution

11 / 19

Which of the following statements relates to Data?

Calculations showing whether an investment is profitable

The average employee assessment grade for a company

Company website page

Variance reports for a department manager

Completed questionnaires for market research

An individual employee's test score

12 / 19

Trevor, Joss, Michael and Leona are all managers in HGF Co experiencing conflict in their teams.

Scenario

Trevor responds to conflict by encouraging the individuals to bargain and negotiate.

Joss puts emphasis on the task in hand and stresses that the group effort must be superior to individual effort.

Michael likes to use his power as manger to force a settlement on his team. This causes some resentment amongst his team members.

Leona ignores the conflict in the hope that the issue is trivial and the team will then continue to operate as normal.

The following are management responses to conflict:

Denial
Compromise
Dominance
Integration/Collaboration

Requirement: Your are required to Match the management responses above to the managers below.

(i) Trevor
(ii) Joss
(iii) Michael
(iv) Leona

QUESTION

What management response to conflict best describes the Manager Michael?

Dominance

Denial

Compromise

Integration/Collaboration

13 / 19

Peggy, Operations Director at X Ltd, has delegated the task of identifying reasons for recent bottlenecks in manufacturing processes to Susan. This will involve Susan in interviewing relevant operators, foremen and supervisors, and also liaising with other departments, to establish why the bottlenecks are occurring. Peggy would like a report on her desk in two weeks'time as she is due to report to the board. Susan is worried about the project, as she is very busy with her routine workload.

QUESTION

What is the correct order of the steps given below, so that Susan can plan her time effectively?

Identification of information sources within the business
Collation of information
Establishing priorities with Peggy
Sequencing of interviews with relevant staff
Delegation of routine tasks
Report writing

1, 2, 5, 4, 6, 3

3, 5, 1, 4, 2, 6

2, 5, 1, 4, 3, 6

5, 3, 4, 2, 6, 1

14 / 19

On 1 August, the financial controller of XYZ Co is told it is her responsibility to let everyone in the finance department know about a compulsory meeting to be held on 15 September.

The financial controller sends an email to all members of the finance department, informing them about the time, date, place and purpose of the meeting. The email is sent on 13 September.

Which of the following desirable qualities of formal communication is lacking in this scenario?

Medium

Timing

Recipient

Clarity

15 / 19

Trevor, Joss, Michael and Leona are all managers in HGF Co experiencing conflict in their teams.

Scenario

Trevor responds to conflict by encouraging the individuals to bargain and negotiate.

Joss puts emphasis on the task in hand and stresses that the group effort must be superior to individual effort.

Michael likes to use his power as manger to force a settlement on his team. This causes some resentment amongst his team members.

Leona ignores the conflict in the hope that the issue is trivial and the team will then continue to operate as normal.

The following are management responses to conflict:

Denial
Compromise
Dominance
Integration/Collaboration

Requirement: Your are required to Match the management responses above to the managers below.

(i) Trevor
(ii) Joss
(iii) Michael
(iv) Leona

QUESTION

What management response to conflict best describes the Manager Trevor?

Integration/Collaboration

Denial

Dominance

Compromise

16 / 19

Which THREE of the following statements about informal communication are TRUE?

Information is not divulged randomly

The grapevine operates outside the place of work

It is less current than formal communication

The grapevine fills a gap created by an ineffective formal communication system

It can bypass secretive management

It relates to internal politics

17 / 19

The meaning of a message is lost at the coding and decoding stage.

Which of the following is the correct term for this loss of meaning?

18 / 19

Is the following statement true or false?

"Time management can be improved by setting aside times when an individual is not contactable by others."

True

False

19 / 19

Which TWO of the following conditions would show that a task is important to an organisation?

The task has already been delegated by two superiors

The task will satisfy a key customer

The task will add value to the organisation

The task comes in an email marked urgent

Your score is

F1 (BT) – Chapter 24 – PART E – MCQ’s and OTQs – ACCA